FAQ
Straight answers about Whispr-Go.
Find concise answers about setup, subscriptions, transcription, privacy, and support.
How does the free trial work?
A valid trial code provides 30 days of access beginning on the date it is first redeemed.
Can I pay monthly or yearly?
Yes. Monthly access starts at $3 per device and yearly access starts at $30 per device. Volume pricing covers up to nine devices; contact us for custom business pricing for ten or more.
Do I need a Groq API key?
Only for Groq Cloud. It must be your own key.
Where can I obtain a Groq API key?
Use only the official Groq Console linked from the Groq API guide.
Can I avoid cloud transcription?
Yes. Download a Faster-Whisper model and explicitly select the local engine.
Can I move my licence?
Deactivate an old computer before activating its replacement.
How many computers can use one licence?
Self-service plans cover up to nine licensed devices with progressive pricing. For ten or more devices, contact us for custom business pricing. The free trial covers one device.
What happens if automatic paste fails?
The transcript is temporarily available on the clipboard as a fallback.
Are updates included?
The preview product includes verified background updates, subject to final commercial terms.
Can I transcribe files?
Yes. Supported audio and video files can be transcribed and exported as TXT.
Where is history stored?
In a local application database on the computer. It can be deleted.
What if I lose my licence key?
Contact support for the administrator-controlled key-rotation process. The original key cannot be recovered from its stored verifier.
How do I contact support?
Email [email protected] or use the form on the Help & Contact page.